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The Integration
Imperative
by lafe low (2002/8/27) |
| For this year's
CIO-100 honorees, integration is no longer a choice-it's an
obligation. And that means far more than merely connecting systems.
It means marrying IT strategy to business goals. Not an easy
task, but once achieved, the payoff is huge.
|
Points
of the Triangle
by
Mirghani Mohamed (2002/8/27) |
| This
article describes how implementing ERP II systems requires substantial
changes in culture and business processes as well as technology. |
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Small
Steps, Big Results
by Jeff Kavanaugh (2002/8/27)
|
| The
transition toward the demand-driven supply chain is now best
achieved through small, well-planned steps |
|
Down,
But Not Out
by Ram Reddy
(2002/8/27)
|
| SCM
solutions are alive and kicking, and sorting through the many
old and new choices is a difficult task |
|
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Customers
Really Matter
by Ginger Conlon (2002/8/27)
|
| To
Samsung's Peter Weedfald, CRM is a lifestyle, not a technology.
Follow his 7 secrets of CRM, and he will lead you to the promised
land of customer infatuation. |
|
Slim
Down Call Center Costs
by David Myron
(2002/8/27)
|
| Are your call center
costs bursting at the seams? Here's how to trim down expenses
while toning up service. |
Targeting
Verticals
by
Lisa Picarille
(2002/8/27)
|
| CRM vendors see
huge opportunity in serving niche markets. |
|
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Economies
of Scale
by
stephanie overby
(2002/8/27)
|
| Saddled
with numerous disparate systems after an aggressive acquisition
binge, MetLife needed to get integrated to cash in on its size
and improve customer service. Here's how it did it. |
Strategic
Alignment
by
Todd Datz
(2002/8/27)
|
| Your
business processes can't enable superior customer service or
an efficient supply chain without integrated systems. The four
companies profiled here demonstrate the benefits of a strategic
perspective and long-term commitment to integration. |
|
